VidaBay Snap Product Self-Troubleshooting Guide

 
90% of operational faults can be fixed by following the steps below. For official support, please contact our customer service at feedback@vidabay.net.
 

1. Unboxing Pre-Check: Pre-empt Hardware Risks

 
Complete this check first to avoid transportation-related hazards:
 
  1. Package Integrity Inspection
     

    Check the package for extrusion, damage or tampering immediately. For severe damage, take full photos, do not open/use the product.

  2. Product Body Integrity Inspection
     

    Check the magnet for intactness (no scratches, dents, deformation, undamaged NFC area) and complete accessories. For damage/missing parts, keep original packaging and contact after-sales within 24 hours.

 

2. Core Troubleshooting for Transfer Failures

 
Troubleshoot unresponsive transfer, disconnection or failure step by step:
 

Official Standard Transfer Alignment Reference

Transfer Guide for Email
Image Description: Official NFC alignment diagram for precise fitting
 
  1. Pre-Transfer: Remove Phone Case & Magnetic Accessories
     

    Thick/magnetic accessories block NFC signals (main cause of failure). Remove all cases/accessories to ensure direct contact between phone and magnet.

  2. Mid-Transfer Disconnection/Failure: Precise Alignment + Stable Fit
     

    Offset causes signal loss. Align iPhone top-left corner with the magnet’s mark; pinch tightly and keep fixed until  transfer completes.

  3. Transfer Untriggered: Check APP Version & Compatibility
 
  • Update APP: Upgrade VidaBay Snap APP to the latest version in App Store.
  • Model Check: NFC transfer only supports iPhone 13–17 series; success is not guaranteed for other models.
 

3. Supplementary Troubleshooting

 
  1. Abnormal Display After Transfer
     

    The 4-color E Ink screen does not display blue or green. Green is replaced with a mix of yellow and gray; blue becomes gray, while image brightness and contrast are fully preserved. The APP automatically crops images to 1:1 ratio; adjust and re-transfer accordingly.

  2. APP Unresponsive/Crashing
     

    Close and reopen the APP; restart iPhone if needed. Update iOS to the latest official version for compatibility.

 

4. After-Sales Support

 

If issues persist after full troubleshooting, contact our support email at feedback@vidabay.net with your device information, problem details and screenshots. Our technical team will provide one-to-one support within 1 working day.

 

Follow our official blog and social media for usage tips and updates.

Best regards,

VidaBay Team