VidaBay Official Statement on Payment, Refund and Transaction Related Matters

 

This statement is officially issued by VidaBay, and applies to all cross-border transactions, order payment, performance after-sales and refund related matters on the official independent website of VidaBay brand. It constitutes a statutory pre-condition for transactions between the user and our company. By placing an order to purchase products through this website, you are deemed to have fully read, understood and unconditionally accepted all the contents of this Statement.

 

 

1, Payment Methods: Our official website supports mainstream payment methods compliant with cross-border transaction regulations, including but not limited to international credit cards (Visa, Mastercard, American Express, etc.), PayPal, and compliant local payment channels in corresponding regions. All payment channels have passed the PCI DSS (Payment Card Industry Data Security Standard) certification, with transaction information encrypted throughout the process. We will not store your full payment card details, and all payment data is hosted and processed by compliant third-party payment institutions.

 

2, Payment Amount and Fee Description: The order payment amount is the product selling price marked on the page at the time of placing the order, including international logistics freight, but excluding tariffs, import VAT, customs clearance fees and other cross-border related fees in the destination country. Except for special events with clearly marked free shipping and tax inclusive on the page, the above cross-border related fees shall be borne by the user who places the order. Relevant losses caused by goods return, destruction or customs clearance failure due to the user's refusal to pay the relevant taxes and fees shall be borne solely by the user.

 

3, Transaction Risk Control and Verification: To prevent cross-border fraudulent transactions and guarantee transaction security, we reserve the right to initiate identity verification and payment voucher verification requirements for high-risk orders. If the user fails to provide compliant verification materials, we have the right to unilaterally cancel the order and refund the payment via the original payment method, without assuming any additional liability.

 

 

1,Order Confirmation: After the user places an order and completes the payment, the system will automatically send an order receipt confirmation email to the email address you reserved. This email only indicates that the order has successfully entered our system, and does not constitute the final confirmation of order fulfillment. We reserve the right to cancel the order before delivery due to insufficient inventory, incorrect product information labeling, abnormal payment risk control, force majeure and other reasons, and complete the full refund via the original payment method within 3 working days, unless otherwise required by mandatory laws and regulations of the user's destination country/region.

 

2, Receipt Information Modification: If the user needs to modify the order information such as delivery address and contact person, they shall submit an application through the official customer service channel before the order is delivered. We only support information modification before delivery. After the modification is completed, we will not resend a new order confirmation email, but only complete the information update and filing in the internal fulfillment system. Once the order is delivered, no delivery information can be modified, and the relevant risks shall be borne by the user.

 

3, Delivery and Logistics: We will complete order fulfillment in accordance with the delivery time limit marked on the page, and send the logistics tracking number to the user via email after delivery. The international logistics delivery time is subject to factors such as cross-border transportation, destination country customs clearance, force majeure, etc. We shall not be liable for logistics delays caused by reasons not attributable to us.

 

 

 

For refund applications meeting the following conditions, we will complete the review and processing in strict accordance with the general practices of cross-border trade and relevant laws and regulations:1, If the order has not been delivered and the user voluntarily applies for order cancellation, we will issue a full refund via the original payment method;2, After receiving the product, if it is verified by the official customer service that the product has non-human-induced quality defects or functional faults, we will provide return and exchange services, full refund or partial refund services according to the actual situation;3, If wrong delivery or missing delivery occurs due to our operational errors, we will bear relevant responsibilities after verification and provide re-delivery, return and exchange services or full refund services;4, If the order is unilaterally cancelled due to our reasons, a full refund via the original payment method will be completed within 3 working days, unless otherwise required by mandatory laws and regulations of the user's destination country/region.

 

 

For the following circumstances, we reserve the right to reject the user's refund application, and at the same time have the right to provide relevant compliance vouchers to the payment institution to reject unreasonable payment refusal applications:1, Refund applications filed by the user on the grounds that "the product does not support Android phones". We have clearly marked the product compatibility scope in prominent positions on the official website homepage, product purchase detail page, and product outer packaging box: the currently sold VidaBay passive NFC e-ink fridge magnet is fully compatible with iPhone series phones only, and is not compatible with all Android series models at this stage. Android device compatibility requires the use of our Bluetooth Photo Dock accessory which has not been officially launched. We have clearly prompted that it is not recommended for Android users to purchase this product before the launch of the accessory. We have fulfilled the full prior notification obligation and there is no misleading consumption behavior, so such refund applications will not be accepted; The above provisions do not exclude the statutory unconditional return right (cooling-off period right) enjoyed by Android users in accordance with the mandatory laws and regulations of the destination country/region. If an Android user exercises the statutory unconditional return right within the statutory cooling-off period specified by the local laws of the destination country/region (including but not limited to the 14-day cooling-off period applicable in the EU, UK and other regions), the user must ensure that the product remains in good condition: that is, the product's original quality, functions, accessories and packaging are intact, and there is no use, defacement or damage beyond the necessary scope of inspecting the nature, characteristics and functions of the product as permitted by local laws. In accordance with the pre-contractual disclosure obligations we have fully fulfilled before the order is placed, the user shall bear all round-trip international shipping costs, import tariffs, import VAT, customs clearance fees of the destination country/region, and all other related losses arising from the return and refund, unless the mandatory laws and regulations of the destination country/region have otherwise provisions. We have the right to deduct the above-mentioned fees from the refundable amount in accordance with applicable laws and regulations.2, Within the statutory cooling-off period for unconditional returns of the destination country, the user may apply for an unconditional return, provided that the product remains in good condition: that is, the product's original quality, functions, accessories and packaging are intact, and there is no use, defacement or damage beyond the necessary scope of inspecting the nature, characteristics and functions of the product as permitted by local laws. All round-trip international shipping costs, customs duties, customs clearance fees of the destination country and related losses shall be borne by the user, unless the mandatory laws and regulations of the destination country/region have otherwise provisions. Refund applications will not be accepted if the statutory cooling-off period has expired, the product has been used, damaged or fails to meet the above-mentioned good condition requirement for unconditional returns;3, The user refuses to pay tariffs and customs clearance fees due to their own reasons, resulting in the return, detention or destruction of the goods;4, Product failure caused by the user's unauthorized disassembly, modification, improper use, or man-made damage;5, Refund applications that exceed the official after-sales acceptance time limit of our company, unless otherwise required by mandatory laws and regulations of the user's destination country/region;6, Applications with malicious refund, fraudulent transaction, forged voucher and other violations.

 

 

For refund applications that meet the acceptance conditions, we will complete the review within 3-5 working days; for refunds approved after review, the refund will be completed via the original payment method within 1-3 working days. The actual arrival time of the refund depends on the processing procedures of the payment institution and the card issuing bank, which is beyond our control. We shall not be liable for relevant losses caused by the processing delay of the bank/payment institution, unless otherwise required by mandatory laws and regulations of the user's destination country/region.

 

 

1, We offer a 12-month official warranty for all genuine products starting from the date of receipt. During the warranty period, for product quality issues verified as non‑man‑made damage, we will provide free repair or replacement services. The buyer shall bear the international shipping fees, customs duties and customs clearance‑related costs for returning the product to us, and we shall bear the outbound shipping fees for returning the repaired product or sending the replacement product, unless otherwise required by mandatory laws and regulations of the user's destination country/region.

 

2, If we are unable to perform or delay the performance of order fulfillment obligations due to force majeure (including but not limited to natural disasters, wars, epidemics, logistics strikes, adjustments to customs policies, network interruptions, etc.), we shall not bear any liability for breach of contract, and will try our best to assist the user in handling subsequent matters.

 

3, Relevant losses caused by delivery failure, goods loss, return and other situations due to incorrect or incomplete delivery information provided by the user, or the inability to connect the reserved contact information, shall be borne solely by the user.

 

4, We shall not be liable for product failure, poor use experience and related losses caused by the user's failure to operate in accordance with the product manual or use of non-adapted equipment.

 

 

1, Any dispute arising from matters related to this Statement shall first be resolved by both parties through friendly negotiation; if the negotiation fails, either party shall have the right to submit the dispute to the people's court with jurisdiction over the place where our company's main entity is registered for litigation, unless the mandatory laws of the user's residence have exclusive jurisdiction provisions.

 

2, We reserve the right to modify the content of this Statement at any time in accordance with the update of laws and regulations and business adjustment needs. The modified Statement will be published on the official website and take effect on the date of publication. If you place an order to purchase products after the update of the Statement, you are deemed to have accepted all the updated terms.

 

3, Regional Applicability and Mandatory Law PriorityThe provisions of this Statement are formulated in accordance with the general rules of international cross-border trade and mainstream global consumer protection regulations. If the mandatory provisions of the laws and regulations of the destination country/region where the user is located have special and mandatory requirements on the statutory cooling-off period, return shipping cost bearing, refund processing time limit, commodity integrity standard, after-sales warranty period, dispute jurisdiction and other related matters, the mandatory provisions of the local laws and regulations shall prevail. For users in specific regions, we will make adaptive adjustments to the relevant terms in accordance with the special mandatory requirements of local laws and regulations, and publish them on the regional dedicated page of the official website in the local official language, and prominently prompt them in the order settlement link.

 

VidaBay OfficialShanghai Enqi Information Technology Co., Ltd.March 20, 2026